1) How do I contact the Information and Technology Service Help Desk?
Answer: You can call us at 951-343-4444, send an email to: helpdesk@calbaptist.edu, or come to our office in the James Building, room 150.
2) What is my username?
Answer: Your five or six digit student ID number. This should be on your student ID card.
3) What is my email address?
Answer: It usually is FirstName.LastName@calbaptist.edu unless there is a duplicate name in the system. We usually will use the middle initial such as JohnL.Smith@calbaptist.edu in such an instance.
4) How can I change my password?
Answer: Go to http://insidecbu.calbaptist.edu homepage, make sure you are on the “Home tab” and then click on “Password Change” and answer the identification questions to reset your password.
5) My name is misspelled (or has changed), how do I go about getting that fixed?
Answer: First contact the Registrar @951-343-4566 to properly notify the University, and then call us @951-343-4444 or via email at helpdesk@calbaptist.edu for the change to the email account.
6) Can I forward my CBU email to my outside email address?
Answer: At this time our mail server will not allow this option. We encourage you to check your CBU mail at least weekly by visiting the http://lancermail.calbaptist.edu page or there is a link from the InsideCBU page.
7) My mailbox is full, how can I delete them all at once?
Answer: Make sure you are within your inbox and then press the CTRL & A keys (on your keyboard). This will highlight all your messages. You can then click the delete key or press the black “X” within the mailbox toolbar.
8) When I log into LancerMail no messages are displayed and it says, “Loading…” where they should be.
Answer: This happens because of an incompatibility between the AOL (American Online) browser and LancerMail. Try to minimize the AOL browser and use “Internet Explorer” (usually the big blue E on the desktop).
9) My internet/phone/cable TV is not working.
Answer: Contact your RA or RD and inform them of the issue. They will log the issue with IT on your behalf. Do not contact IT directly as they will redirect you to your RA or RD to ensure proper logging of the issue.