I.T.S. Department – Virus Security Alert
January 24, 2014
The ITS Department is aware of a virus actively attacking university users. Once infected, the virus scrambles documents on the computer and connected network drives, unscrambling them only after a ransom is paid (usually in the hundreds of dollars).
This new virus, Cryptolocker, uses the typical attack methods: infected email attachments (such as voice messages) and downloads from infected websites.
TO PROTECT YOUR COMPUTER AND DATA
Do NOT click on any links or open attachments in emails that look suspicious, especially those that seem to come from a friend or colleague that you are not expecting. Verify with them that it is legitimate before opening.
Avoid forwarding/responding to phishing, spoof, or spam emails. Responding validates your email address and more spam will be sent later.
Never respond to emails which ask for your username, password, or any personal/financial information.
Keep all applications, especially antivirus applications, up to date.
Backup your files regularly to an offline service or external hard drive and disconnect it unless it is in the backup process.
IF YOU BELIEVE YOUR COMPUTER IS INFECTED
Immediately turn off your computer.
Contact the IT Helpdesk at 951-343-4444.
Don’t pay the ransom.
Contact the IT Help Desk at 951.343.4444 or
with any questions.
– emails which ask for personal or financial information
– emails that seem to come from a friend, colleague, or company with whom you do business
– solicitations, advertisements, or junk email
Remember that CBU will NEVER ask for personal information via email.